Privacy Policy

1. Introduction

Welcome to Biogency. We respect your privacy and are committed to protecting your personal information. As an Australian-based company providing premium health and wellness supplements globally, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as applicable international data protection regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

2. Information We Collect

We only collect information that is necessary to provide you with our products and services. The types of personal information we may collect include:

• Identity & Contact Data: Name, billing address, delivery address, email address, and telephone phone numbers.
• Financial Data: Payment card details and transaction history. (Note: Payment processing is handled securely via encrypted third-party gateways; we do not store full credit card details on our servers).
• Health Information: In standard retail transactions, we do not collect sensitive health data. However, if you voluntarily provide health-related context when contacting our customer support or naturopath team for advice regarding our supplements, we will treat this information with the highest level of strict confidentiality.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and data about how you use our website.

3. How We Use Your Information

We use the information we collect primarily to process orders and enhance your Biogency experience. Specifically, we may use your data to:

• Process your orders, arrange shipping, and provide ongoing customer support.
• Communicate with you regarding order updates, tracking information, and product safety notices.
• Improve our website, product formulations, and customer service based on feedback and analytical data.
• Send marketing communications about new scientifically-backed products or promotions (only if you have opted in, and you can unsubscribe at any time).

4. Data Security

We implement robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for our website, secure servers, and restricted access protocols for our staff. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties who assist us in operating our business, such as:

• Logistics and courier partners (e.g., Australia Post, international shipping partners) to deliver your orders.
• Secure payment gateway providers to process your transactions safely.
• IT service providers and marketing platforms (e.g., email service providers), under strict confidentiality agreements.
• Law enforcement or regulatory authorities if legally required to do so.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of certain parts of our website.

7. Your Rights & Choices

Under the Privacy Act and other relevant laws, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal and accounting retention requirements.
• Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.